Frequently Asked Questions (FAQ)

Welcome to Deco Ranches’ FAQ page! Here you'll find answers to common questions about ordering, shipping, returns, payments, and more.

If you need additional assistance, please contact us at support@decoranches.com. We're always happy to help!

Orders

Q1. How do I place an order?

A. Simply browse our online store, select the products you love, add them to your cart, and complete the secure checkout process.

Q2. Can I cancel or change my order?

A. You may request cancellation before production or shipment begins. Contact support@decoranches.com as soon as possible. Cancellation is subject to our confirmation that neither production nor shipment has started; sending a request does not confirm cancellation. Once production or shipment has started, orders generally cannot be canceled, except where required by applicable law or where we expressly agree otherwise.

For order changes, contact support@decoranches.com as soon as possible. Changes depend on the actual production and shipment status and require our confirmation.

Q3. Will I receive an order confirmation?

A. Yes! Once your order has been successfully placed, you will receive an order confirmation email containing your purchase details.

Q4. Do you offer gift wrapping or personalization?

A. Not at this time. We currently do not offer gift wrapping or personalized messages.

Shipping & Delivery

Q5. Where do you ship?

A. We currently ship only to the contiguous 48 U.S. states. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Free shipping to the contiguous 48 U.S. states, with no minimum purchase required.

Locations that our carriers cannot service may be subject to restrictions. See our Shipping Policy for details.

For more information, please visit our Shipping Policy.

Q6. How long does delivery take?

A. Our estimated total delivery time is 16–40 business days, including order processing and shipping transit time.

• Order Processing: 1–5 business days

• Shipping Transit: 15–35 business days

• Total Estimated Delivery: 16–40 business days

• Processing and Shipping Days: Monday through Friday, excluding applicable public holidays

• Order Cutoff Time: 12:00 AM (00:00), Mountain Time (MT), as configured in our shipping settings

Business days exclude weekends and applicable public holidays.

Delivery times are estimates and may vary due to carrier operations, weather conditions, destination, or other unforeseen circumstances.

For complete details, please review our Shipping Policy.

Q7. How can I track my order?

A. Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number, when available.

Please allow 24–48 hours for tracking information to become available or update in the carrier's system.

If you need assistance tracking your order, please contact our customer support team.

Q8. Do you offer expedited shipping?

A. No. We currently offer standard shipping only.

Free shipping to the contiguous 48 U.S. states, with no minimum purchase required.

Q9. What if my order arrives damaged or gets lost?

A. If your order arrives damaged, contains missing items, or appears to have been lost during shipping, please contact us as soon as possible.

For damaged deliveries, we recommend reporting the issue within 48 hours of delivery to help us investigate promptly.

Please provide your order number, a description of the issue, and photos of the damaged product and packaging, if applicable.

Our support team will review your request and assist with an appropriate resolution in accordance with our policies and applicable law.

Reporting an issue after 48 hours does not automatically affect your statutory consumer rights.

For additional information, please review our Return & Refund Policy.

Returns & Refunds

Q10. What is your return policy?

A. You may request a return for eligible non-custom items within 30 days of successful delivery. This is the deadline to submit a return request, not a guarantee that a return will be approved or that a refund will be posted within that period. Custom or personalized items are generally not eligible for change-of-mind returns. This restriction does not exclude review and appropriate remedies for damaged, defective, incorrect items, items that do not match the agreed order, or remedies required by applicable law. An item is treated as custom or personalized only where the customization was clearly disclosed and agreed before purchase; selecting a standard size or finish does not by itself make every fixture a custom item.

Items must meet the applicable return requirements to qualify for a refund.

For complete eligibility requirements and return instructions, please review our Return & Refund Policy.

Q11. Who pays for return shipping?

A. Return shipping costs depend on the reason for the return.

• Damaged, defective, or incorrect items: We will assist with return shipping arrangements at no additional cost when the issue is confirmed.

• Change-of-mind returns: Customers may be responsible for return shipping costs, as described in our Return & Refund Policy.

• Restocking Fees: We do not charge restocking fees.

Please contact our customer support team before returning any item to receive the appropriate return instructions.

For more information, please review our Return & Refund Policy.

Q12. When will I receive my refund?

A. Once your return has been received, inspected, and approved, we will initiate your refund to the original payment method within 10 business days.

Please note that your bank or payment provider may require additional time to process and display the refund.

Q13. Do you offer exchanges?

A. If you would like a different product, we recommend returning the eligible item in accordance with our Return & Refund Policy and placing a new order.

Please contact our customer support team if you need assistance with a return or replacement.

Payments

Q14. What payment methods do you accept?

A. We accept major credit and debit cards and other payment methods displayed during checkout.

Available payment options will be shown before you complete your purchase.

Q15. What currency do you use?

A. All prices on our website are displayed in U.S. Dollars (USD).

All transactions are processed in USD.

Q16. Is my payment information secure?

A. Yes. Our website uses secure HTTPS connections and trusted payment processing providers to help protect your payment information.

Payment details are processed through the secure payment methods available at checkout.

Store Information

Q17. What is Deco Ranches?

A. Deco Ranches is an online home décor store serving customers across the United States.

We offer a selection of home décor, lighting, and decorative products designed to enhance your living spaces.

Q18. How can I contact you?

A. You can reach our customer support team using the following contact information:

• Email: support@decoranches.com

• Phone: +1 954-836-9037

We welcome questions about products, orders, shipping, returns, and other shopping-related concerns.

Q19. What are your business hours?

A. Our customer support business hours are:

Monday through Friday, 9:00 AM–6:00 PM ET.

We are closed on weekends and applicable U.S. public holidays.

You may email us at any time, and our team will respond during regular business hours.

Need Help?

We're here to help make your shopping experience as smooth and convenient as possible.

For questions about orders, shipping, returns, payments, or general inquiries, please contact us:

Deco Ranches

Email: support@decoranches.com

Phone: +1 954-836-9037

Address: 2893 Executive Park Drive STE 204, Weston, FL 33331, United States

Customer Support Hours: Monday–Friday, 9:00 AM–6:00 PM ET

Thank you for choosing Deco Ranches. We appreciate your trust and look forward to serving you.