FAQ

Welcome to Deco Ranches’ FAQ page. If you don’t see what you’re looking for, feel free to email us at support@decoranches.com — we’re happy to help.

Orders

Q1. How do I place an order?
A. Simply browse our shop, select the items you love, add them to your cart, and complete checkout online.

Q2. Can I cancel or change my order?
A. Yes. You may cancel your order within 12 hours of placing it. Please contact us as soon as possible if you need to make changes.

Q3. Will I receive an order confirmation?
A. Absolutely! You’ll receive an order confirmation email right after your purchase.

Q4. Do you offer gift wrapping or personalization?
A. Not at this time. We currently do not offer gift wrapping or personalized messages.

Shipping & Delivery

Q5. Where do you ship?
A. We currently deliver within the United States only. Visit our Shipping Policy page for details.

Q6. How long does delivery take?
A. Orders typically arrive within 3–7 business days, including processing and shipping time.

Q7. How can I track my order?
A. Once your order ships, we’ll email you a tracking number. Please allow 24–48 hours for tracking updates.

Q8. Do you offer expedited shipping?
A. No, we currently offer standard shipping only.

Q9. What if my order is damaged or lost?
A. Please contact us within 48 hours of delivery. We’ll assist you according to our Return & Refund Policy.

Returns & Refunds

Q10. What is your return policy?
A. Eligible items may be returned within 30 days of delivery. Please refer to our Return & Refund Policy for full details.

Q11. Who pays for return shipping?
A.

• Our return shipping is also free.
• We provide prepaid shipping label for all returnable items.
• We do not charge for restocking fee.

Q12. When will I receive my refund?
A. Approved refunds are issued to your original payment method within 10 business days.

Q13. Do you offer exchanges?
A. Yes! Please return the item and place a new order if you’d like something different.

Payments

Q14. What payment methods do you accept?
A. We accept major credit and debit cards, along with secure digital payment options available at checkout.

Q15. What currency do you use?
A. All transactions are processed in U.S. Dollars (USD).

Q16. Is my payment information secure?
A. Yes. We use SSL encryption and trusted payment processors to keep your information safe.

Store Information

Q17. What is Deco Ranches?
A. Deco Ranches is an online home décor store serving customers across the United States.

Q18. How can I contact you?
A. You can reach us anytime at support@decoranches.com.

Q19. What are your business hours?
A. Monday to Friday, 9:00 AM – 5:00 PM (EST).

Need Help?

For questions about orders, returns, feedback, or technical issues, contact us anytime:

Deco Ranches
Email: support@decoranches.com
Phone: +1 954-836-9037
Address: 2893 Executive Park Drive STE 204, Weston, FL 33331, United States