Refund policy
Last updated: October 29, 2026
Returns
You may request a return for eligible non-custom items within 30 days of successful delivery. This is the deadline to submit a return request, not a guarantee that a return will be approved or that a refund will be posted within that period.
Return eligibility is subject to the conditions below.
Where returns are accepted, items must be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging or as otherwise indicated in the return instructions. We may reduce your refund if the item has been used, damaged, or handled more than necessary.
Contact support@decoranches.com with your order number and relevant information before returning an item. We will review eligibility and provide return instructions and the correct return address for approved returns. Do not send items to an address without our instructions. After receiving and inspecting the return, we will notify you of the outcome.
How to start a return
You may request cancellation before production or shipment begins. Contact support@decoranches.com as soon as possible. Cancellation is subject to our confirmation that neither production nor shipment has started; sending a request does not confirm cancellation. Once production or shipment has started, orders generally cannot be canceled, except where required by applicable law or where we expressly agree otherwise.
Contact us before returning an item.
For approved returns of items that are undamaged, non-defective, and match the order, you are responsible for return shipping costs. Confirmed damaged, defective, or incorrect items will be reviewed for an appropriate remedy, with return shipping arrangements at no additional cost where a return is required. We do not charge restocking fees.
Damages and issues
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Exceptions and non-returnable items
Custom or personalized items are generally not eligible for change-of-mind returns. This restriction does not exclude review and appropriate remedies for damaged, defective, incorrect items, items that do not match the agreed order, or remedies required by applicable law. An item is treated as custom or personalized only where the customization was clearly disclosed and agreed before purchase; selecting a standard size or finish does not by itself make every fixture a custom item.
Contact us if you have questions about whether a specific item can be returned.
Exchanges
Contact us to ask about exchange options before returning your item.
Refunds
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, your refund will be initiated to your original payment method within 10 business days. Your bank or payment provider may need additional time to post the funds to your account.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, not delivered within the required or agreed timeframe, or otherwise do not comply with applicable law.
Contact
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at support@decoranches.com or use the contact details in our contact information policy.